Moranroofing

Mr. Jim Moran, President
Moran Roofing & Inspection Company, Inc.

Livermore, CA 94550

Dear Mr. Moran:
The Better Business Bureau serving Alameda, San Francisco, Contra Costa, Marin, Napa, Solano, Lake, Sonoma, Mendocino, Trinity, Humboldt and Del Norte Counties processed 10,267 complaints in 1999. OUT OF ALL THOSE DISPUTES, YOUR COMPANY RECEIVED NONE.

We offer our congratulations to you for accomplishing a year of outstanding customer services. The BBB commends your complaint free status and realizes that this milestone deserves to be recognized. We are committed to businesses such as yours, and are happy to announce you've earned the BBB's "Honor Roll" decal. We encourage you to display it so your customers can see your achievement!

On-going independent surveys consistently reveal 3 out of 4 consumers prefer to do business with a Better Business Bureau member company. Imagine your potential customer's confidence in doing business with a complaint free BBB member! Be sure to let your customers know!

Congratulations on your success!

Dear Jim,

It was really a pleasure talking to you earlier today. I very much appreciate your promptness and professionalism in addressing our issues about our Family Home. (Just changing hands in the family is stressful enough much less having to deal with repairs, etc.)

It is so good to be able to speak personally with someone who shows patience in explaining the issues at hand. Your honesty and integrity really showed through!

As you know, another company gave an estimate for a needed new roof and it really made us wonder../test. considering the property inspection notes. Yet another company checked it but never called back or responded to my messages. You were the only one who showed up when you said you would and called when you said you would. Your accountability is really great!

Since you advised us of the needed repairs and that we will not need a new roof at this time, that was a big load off our shoulders. When the time comes in a few years when we do need a new roof, we will call ONLY one company. And that will be YOURS../test.Moran Roofing.

Also, I will keep your phone number and Website address handy to refer others to you because of all of the above! Your ad in the Yellow Pages also says it all!

Dear Jim,

I am rather delinquent in getting around to writing this, but better late than never.

It was an absolute pleasure getting our roof replaced by your company. From the initial contact, it was obvious there was a great deal of knowledge, experience and an overall high level of professionalism in all the workers involved. In fact, I was so impressed by the third day of installation by the work ethics and commitment of your roofers, to show my appreciation, I bought lunch for all.

We really appreciated your patience as Carolyn and I checked out every roof in the neighborhood and found several we liked. Moran Roofing gave us advice and information of the style, type, benefits and longevity of each, including gutter options, and it made our selection of materials and vent system quite easy. The hard part was selecting the color that would best compliment our home and give flexibility if we decided to repaint the house in the future. Your actual roofing samples helped immensely in this decision.

Without rambling on and on, the job was completed in four consecutive days, including city inspection, gutter installation and debris clean up. Without any prejudice, I must say we easily have the best looking composition roof in the neighborhood. We especially like the texture and contrast that approaches shake as well as the distinctive hip and ridge vent coverings.

Please feel free to use our home as an example of your company's fine work.

Thanks again for a GREAT LOOKING ROOF.

Sincerely,
Wil and Carolyn Bridges

P.S. Tell Jay thanks for returning our family's pet rubber snake to the roof where it has occupied a spot for some 12 years.

Dear Jim, Brett, and Jason,

Thank you for your prompt attention to our roofing needs. We are extremely pleased with your professionalism and the quality of your work, right down to the clean-up work after the job was completed.

the search for a roofing company was not an easy one. Most of our friends and family knew of roofers, but were hesitant to recommend anyone for the job due to unsatisfactory workmanship and/or follow-up. Moran Roofing contradicts the reputation of the majority of roofing contractors. We will not hesitate to recommend your company in the future.

We wish you well-deserved success and prosperity in the New Millennium.

Sincerely,
The Fields Family

Dear Mr. Moran,

We wanted to take a moment to express our sincere appreciation to you and your staff for the outstanding work recently performed by your company.

How truly impressed we were will the professionalism, courteousness, and diligence consistently displayed on the job. Each team member was not only conscientious but also meticulous in every aspect of the project, from start to finish.

We have received numerous compliments from neighbors and friends on our new roof, and we're gratified to share our endorsement of your customer-focused company. The fact that we are extremely satisfied wit your family-owned business, and we will continue to highly recommend Moran Roofing & Inspection Co., Inc.

Sincerely,
Carol Ann Rima

To: Jim Moran

From: Greg Smith

Re: Roofing project

First of all, I am pleased with the finished product. And I do understand why you were upset with the finishing stage of the project. Your standards result in a roof that is not only waterproof, but also visually striking. As a consumer I appreciate your high standards. But I do want to let you know how glad I am that you worked with me to re-roof my house. I had been talking with different roofing companies about my house but I feel fortunate that I did not choose any of them. You were the first person to cooperate and negotiate with me about what I would do and what you would do (and adjust the cost accordingly). I am sure that I am not like most of your customers in terms of the prep work that I did, yet you were flexible enough to find a compromise.

I also want to let you know that I enjoyed having Ray and Gory be the ones to roof my house. I am fairly confident that most customers do not describe their relationships with roofers as enjoyable. But during the time that I spent interacting with Ray and Gory I found that they were professional and friendly. They always took the time to explain what they were doing. If there were options, they asked me how I wanted things done. And I could see that they never took the easy way or a shortcut. In summary, it is obvious that they are very competent and conscientious about their work.

Thanks for your help and I look forward to the first big rain storm.

Sincerely,
Greg Smith

Dear Mr. Jim Moran,

We just wanted to thank you for a job well done. Your Son Jason, was super about keeping us informed of the project schedule. Each day our yard & deck were cleaned of all debris. You never would have known roofers had been there! And our roof was completed before the Rain. Great job!

Many Thanks!
Brain & Sharon Bagnall

MORAN ROOFING & INSPECTION CO.
543 Leisure Street, Livermore CA 94551
Toll Free: 877-220-ROOF
Phone: 925.454.9200 Fax: 925.454.9222
License No. 382400
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